IC+Update+11-19-09

**Updates**

 * **WAOL ANGEL Service Level Agreement**
 * Updated Master DRAFT: [[file:MASTER - WAOL ANGEL SLA DRAFT 11-18-09 (clean).doc]]
 * IT best practices to have an SLA
 * Level of service guaranteed, escalation paths, definitions, participation
 * Responsibilities of the college and the SBCTC
 * AG reviewed – 1 for SBCTC, 1 for colleges – changes made on behalf of colleges
 * VPIs are in the "escalation path"
 * WACTC signs in December – colleges that use WAOL
 * **eLearning Coding**
 * f inal eLearning coding schema: Summer 2010 [[file:FINAL eLearning Codes - Implement SU 2010.docx]]


 * **“Open Course Library” Project**
 * Wiki: @http://opencourselibrary.wikispaces.com
 * Overview for IC: [[file:Final to IC Nov 09.doc]]


 * ** Quality Matters **
 * 2009-2010 contract signed and paid
 * 33 colleges are "in"
 * 33 master reviewers
 * 28 train-the-trainers


 * **WashingtonOnline**
 * LMS matrix: [[file:College's LMS Matrix 10-14-09.xls]]
 * Lowered "tech fee" + eLearning growth = 119% increase from Fall 2008 to Fall 2009
 * upgrade to ANGEL 7.4 on December 16th
 * there will be relatively few changes from the instructor perspective but that it will allow for greater flexibility in supporting the multi-domain configuration.
 * "What's New" info aimed at faculty was disseminated to the ELC this past Tuesday
 * 2-year SBCTC / ANGEL contract extension option recap – through 2013 no problem – maybe 2014 or beyond
 * will get options from Blackboard and have system discussion about next steps re: SBCTC contract.
 * **Lecture Capture RFP**
 * Next up
 * **System eLearning Growth**
 * Over 96,600 students learn online each year
 * Online FTE up more than 22%
 * Hybrid FTE up more than 45%
 * 11 percent (and growing) of community and technical college courses are __fully online__


 * **Elluminate**
 * Universities – WWU, WSU, Central
 * Best practice is: set up an Elluminate room & leave it open for a year ... just keep using the same room
 * Don’t forget – unlimited use – paid for – please invite your users to use it
 * ** eTutoring Consortia ** [[file:NW eTutoring Consortium November 2009.doc]]
 * University of Wyoming attended the Fall meeting
 * Central and Eastern Washington U have expressed interest
 * Evergreen will join when they find the money (It will cost them $3500 to start)
 * Boise State is interested
 * Weber State is interested
 * University of Utah is interested
 * Connie and Cable talked with California CTCs about joining
 * UW is interested—we are reaching out to them
 * Connie's note: "this is a great group—collaborative and working hard on providing excellent service to students. IC should be proud of their folks involved"